Privacy Policy
Island Printing is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at www.privacy.gov.au.
What Is Personal Information and Why Do We Collect It?
Personal information is information or an opinion that identifies an individual. Examples of personal information we may collect include names, business names, addresses, email addresses and phone numbers.
We collect personal information for the primary purpose of providing our printing services, responding to enquiries, preparing quotes, processing orders and communicating with clients. We may also use personal information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use, including marketing communications. You may opt out of marketing communications at any time by contacting us.
Where possible, we will explain why we are collecting personal information and how it will be used at the time of collection.
How We Collect Personal Information
Personal information may be collected in a number of ways, including:
- Enquiries by phone or email
- Quote and contact forms submitted via our website
- Orders and job-related correspondence
- Cookies and website analytics
- Publicly available sources
- Third parties where permitted by law
We do not guarantee the privacy practices of authorised third-party websites linked from our site.
Sensitive Information
Sensitive information is defined under the Privacy Act and includes information relating to matters such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal history or health information.
Island Printing does not normally collect sensitive information. If sensitive information is collected, it will only be used:
- For the primary purpose for which it was obtained
- For a directly related secondary purpose
- With your consent
- Where required or authorised by law
Disclosure of Personal Information
Personal information may be disclosed in the following circumstances:
- To third parties where you have consented
- Where required or authorised by Australian law
We do not sell or trade personal information.
Security of Personal Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
When personal information is no longer required for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify it. Some personal information may be retained in client records for a minimum period of seven (7) years where required for business or legal reasons.
Access to Your Personal Information
You may request access to the personal information we hold about you and request corrections if necessary, subject to certain legal exceptions. Requests should be made in writing.
We do not charge a fee to access personal information, however an administrative fee may apply for providing copies. Identification may be required before information is released.
Maintaining the Quality of Personal Information
Policy Updates
Privacy Enquiries and Complaints
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:
Island Printing
Address: 3/10 Northward Street, Upper Coomera QLD 4209
Email: info@islandprinting.com.au
Phone: 07 5514 0308